Returns & Refunds

We want you to love your order. Because our products are handmade personal-care items, returns are handled a little differently than other goods. Please review the situations below and contact us with any concern.

We assess return requests on a case-by-case basis. Please contact us as soon as possible after receiving your order so we can help.

If your order arrives damaged, or if you received the wrong item, please contact us right away with your order number and, for damaged items, a photo of the product and packaging. We will arrange a replacement or refund at no cost to you.

If you are unhappy with an unopened, unused product, contact us and we will review your request. Approved returns of unused items should be in their original condition and packaging.

For hygiene and safety reasons, we generally cannot accept returns of opened or used soap and personal-care products. If you have a concern about a product you have used, please contact us — we want to understand what happened and help where we can.

To start a request:

• Email us at shoprusticpassion@gmail.com.
• Include your order number and a description of the issue.
• For damaged items, include a photo of the product and packaging.

We will review your request and reply with the next steps.

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Questions about a return or refund? Email us at shoprusticpassion@gmail.com or call 920-572-7635.